In order to provide you with the best possible online shopping experience, KCKG provides 7 days quality assurance for all shipping orders. Please retain the receipt and packaging, and contact us within 7 days after receiving the products. Once we accept your request, please bring the product back to our service center. We will handle it properly. Self-pickup order, voucher redemption product, used product, other non-quality issue or late application will not be accepted. Do not send us anything without informing us.